Business Process Management 
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Business Process Management solutions automate the workflow in your office.

Any process that you model in flowchart, we can automate for you. Our solutions not only track the process, but streamline and route the tasks to the appropriate person, automate the communications, and manage the workload. Essentially we put the right information in front of the right person and the right time.

Large corporations use expensive BPM solutions in operations like call centers to manage their workload. These solutions take years and millions of dollars to implement. Using our workflow toolset, the Foundry can bring this technology to smaller organizations and departmental workgroups at an affordable price.

The Foundry’s BPM solutions are designed with three goals in mind.

  • First, to reduce cost by streamlining operations.
  • Second, to improve quality and consistency by centralizing information and standardizing the process.
  • Finally, to provide metrics that can be used to identify bottenecks and improve performance.

In terms of soft benefits, our BPM solutions help you maintain a consistent level of service, prevent things from falling through the cracks, and reduce your training costs.

In terms of hard benefits, BPM solutions justify their costs by “reducing the whitespace” in a business process. By removing very small pieces of inefficiency in a process, in a repeated way, across multiple users, these small chunks of time add up.

Over the course of five years, a small departmental BPM solution can have an ROI of over 100%.

The Foundry has built BPM solutions for manufacturing, telecommunications and corporate real estate, but our toolset is not specific to any industry. If you have a process that you do on a daily basis that has not been automated, we have a real opportunity to help you. Examples include:

  • Sales and Order Fulfillment
  • Service Request Automation
  • Help desk
  • Tax preparation
  • Expense approval
  • Automated Customer Care



BPM Case Study

  • A one paragraph email, sent to three recipients takes 5 minutes to write and 3 to read. That’s 14 minutes.
  • A request for a file takes 6 minutes. Two minutes to ask (times two), two to find the file and send.
  • Updating a “weekly status report” spreadsheet takes 40 minutes.

So let’s look at the workload of one employee, who sends 10 emails a week that could be automated, is asked for 10 files a week, and one weekly status report. This is 240 minutes – about 4 hours. A BPM solution can reduce these costs by 90%, a time savings of about 3 and ½ hours.

An employee who earns a $50,000 salary costs roughly $33/hour, with overhead. This is a weekly savings of about $100, or an annual savings of about $5000.

Now multiply times the number of employees involved in each process. A departmental BPM solution can save a 5 person team $25,000 year. A 50 person team $250,000. Assuming a software life cycle of 5 years, these savings add up.