BPM Case Study
- A one paragraph email, sent to three recipients takes 5 minutes to write and 3 to read. That’s 14 minutes.
- A request for a file takes 6 minutes. Two minutes to ask (times two), two to find the file and send.
- Updating a “weekly status report” spreadsheet takes 40 minutes.
So let’s look at the workload of one employee, who sends 10 emails a week that could be automated, is asked for 10 files a week, and one weekly status report. This is 240 minutes – about 4 hours. A BPM solution can reduce these costs by 90%, a time savings of about 3 and ½ hours.
An employee who earns a $50,000 salary costs roughly $33/hour, with overhead. This is a weekly savings of about $100, or an annual savings of about $5000.
Now multiply times the number of employees involved in each process. A departmental BPM solution can save a 5 person team $25,000 year. A 50 person team $250,000. Assuming a software life cycle of 5 years, these savings add up.