Customer Interaction and Surveys 

• Design an effective survey.
  Should your survey have 10 questions or 100? How should the questions be ordered? How should the questions be phrased? The Foundry can help you design a survey that will invite responses and generate meaningful results.
  
  
• Choose the right technology for your survey.
  Onlne surveys range from simple, one-page forms, to complex, multi-page applications with conditional logic (i.e. if respondent chooses option 'x,' skip ahead three questions). We can build the survey for you or give you tools that allow you to create and deploy surveys without assistance from developers. In either case, the Foundry has deployed solutions that cover the spectrum. In some cases, we can deploy solutions that we've developed. The Foundry has built survey engines that can automate the creation, delivery and tracking of online surveys. In other cases, the best solution might be one developed by another software vendor. Our primary role is to find the solution that serves you best and to deploy that solution to meet your needs.
  
  
• Promote the survey.
  Your survey is online. Now what? How do you get people to take the survey? The Foundry can help you devise strategies and tactics to drive people to your survey and can provide technology -- such as email marketing tools, like the Foundry's MarketVolt software -- when applicable to execute those strategies.
  
  
• Manage the data you collect and generate reports. 
  Managing survey data can be cumbersome and overwhelming. The Foundry can help you organize the data, compile it in reports that are easy to digest and analyze, and integrate it with your existing databases.
  
  
• Analyze results.
  The results are in. What do they mean for your business. We can help you analyze your results and find meaning for your business in the data you collect.